felbet believes that gaming should be fun — a source of entertainment, not stress. As a PAGCOR-regulated platform serving Filipino players, we take our responsible gaming responsibilities seriously. This page lays out exactly what we do to protect players, and what you can do to stay in control of your gaming.
PAGCOR-mandated minimum age, verified for every account
Round-the-clock support for players who need assistance
Built-in responsible gaming tools accessible from your account
Zero tolerance for underage gambling on the felbet platform
Know the Signs
If you recognise any of the following signs in yourself or someone you know, please reach out for help. felbet support is available 24/7 through the live chat on every page.
Continuing to play in an attempt to win back money you've already lost, rather than accepting the loss and stopping.
Playing for longer than intended, or feeling unable to stop even when you planned to. Gaming is taking time away from family, work, or sleep.
Using gaming as an escape from stress, anxiety, loneliness, or personal problems rather than for fun and entertainment.
Spending more than you can afford to lose, borrowing money to gamble, or gambling with funds intended for bills, food, or rent.
Keeping your gambling secret from family or friends, or feeling ashamed of how much time or money you spend gaming.
Missing work, school, or family commitments because of gaming, or finding that gaming has become more important than daily responsibilities.
Needing to bet larger and larger amounts to feel the same level of excitement — a sign of tolerance build-up similar to other addictive behaviours.
Repeated unsuccessful attempts to cut down or stop gambling, or feeling restless and irritable when you try to reduce your play.
Your Control Panel
Every one of these tools is built directly into your felbet account. You can activate or adjust them at any time through your account settings — no waiting, no approval process for most limits.
Set a daily, weekly, or monthly cap on how much you can deposit into your felbet account. Once set, a deposit limit takes effect immediately. Reducing a limit applies instantly; increasing a limit requires a 24-hour cooling-off period before it takes effect — protecting you from impulsive decisions.
Define the maximum amount you're willing to lose in a set period — daily, weekly, or monthly. When your loss limit is reached, felbet will prevent further real-money play until the limit period resets. This is one of the most effective tools for maintaining financial control.
Set a maximum session duration for each gaming session. When your time limit is reached, felbet will display a clear notification and offer to end your session. This is particularly useful for players who tend to lose track of time while playing slots or live casino games.
Enable regular pop-up notifications at intervals you choose — every 30, 60, or 90 minutes — that show you how long you've been playing and how your session balance has moved. A simple reality check can go a long way toward maintaining perspective during a session.
Take a short break from gaming without fully closing your account. A cool-off period can be set for 24 hours, 48 hours, or up to 30 days. During a cool-off, your account is suspended for gaming but your balance remains safe and you can still contact support.
Request a full self-exclusion for a defined period — from one month to permanent. During self-exclusion, your account is fully suspended, you cannot deposit or play, and you are removed from all felbet marketing. Contact felbet support to activate self-exclusion at any time, around the clock.
How It Works
If you feel that gambling at felbet has become a problem — or even if you're just unsure and want to take a break — self-exclusion is always available. The process is straightforward, confidential, and takes effect within 24 hours of your request.
Self-exclusion at felbet is not a punishment or a reflection of judgment. It is a tool designed to give you control when you feel you need it. Requesting self-exclusion is the right decision, and felbet will support you through it without question or delay.
⚠️ Permanent self-exclusion is irrevocable. A permanent self-exclusion cannot be reversed. For timed exclusions (1 month or more), reinstatement requires a formal review and mandatory 7-day cooling-off period after the exclusion period ends.
Open the live chat on any felbet page, or send an email to [email protected] with the subject line "Self-Exclusion Request." Live chat is available 24 hours a day, 7 days a week, including Philippine holidays.
Tell the support agent the type of exclusion you want: 1 month, 3 months, 6 months, 1 year, or permanent. You can also request a cool-off period instead if you only need a short break — 24 hours, 48 hours, or up to 30 days.
The support agent will verify your identity to ensure the exclusion is applied to the correct account. This is a standard security step and takes only a few minutes using your registered account details.
Your self-exclusion is activated within 24 hours of your confirmed request. You will receive a confirmation message once your account has been suspended. During the exclusion period, you will not receive any marketing communications from felbet.
felbet support can connect you with responsible gaming resources and information during and after your exclusion period. You are never alone in this process — the support team is trained to help without judgment.
Check Yourself
These questions are not a clinical diagnostic tool, but they can help you reflect honestly on your gaming habits. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to felbet support or a responsible gaming resource.
Being honest with yourself is the first and most important step. There is no shame in recognising that gaming has become a problem — it happens, and support is available.
If you need to talk to someone right now, contact felbet live support 24/7 or reach out to PAGCOR's responsible gaming resources. Alternatively, speak to a trusted family member, friend, or colleague.
Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?
Have you ever tried to win back money you lost gambling, rather than accepting the loss and stopping?
Has gambling ever interfered with your work, studies, family time, or other important responsibilities?
Have you ever borrowed money, sold something, or used funds meant for essentials (bills, food, rent) to gamble?
Have you ever felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you ever kept your gambling secret from family or friends because you were ashamed of how much you were playing?
Do you ever gamble to escape stress, loneliness, anxiety, depression, or other personal difficulties?
Have you ever felt that gambling has a stronger hold on your behaviour than you would like it to?
Age Policy
Under PAGCOR regulations governing online casino gaming in the Philippines, the minimum legal age for participation is twenty-one (21) years old. This is not a felbet-specific rule — it is a national regulatory requirement, and felbet enforces it rigorously.
Every new felbet account is subject to mandatory KYC (Know Your Customer) age verification before full activation. Acceptable verification documents include the PhilSys National ID, Philippine passport, LTO driver's licence, UMID, SSS/GSIS ID, and Voter's ID. Without a verified government-issued ID confirming the holder is 21 or older, a felbet account cannot be fully activated for real-money play.
If a registered account is found to belong to a player under 21 at any point — whether through failed KYC, a complaint, or any other discovery method — the account is immediately closed and any real-money balance is returned to the source payment method, in accordance with felbet's Terms & Conditions.
Strictly 21 years and older
PAGCOR-mandated minimum age for all casino-style online gaming in the Philippines. Verified by government-issued ID for every felbet account. No exceptions.
Parents and guardians: If you believe a minor has accessed the felbet platform, contact support immediately. We will investigate and act within 24 hours.
Our Commitment
As a PAGCOR-regulated online gaming platform built for Filipino players, felbet makes the following commitments to every player on our platform:
We will always enforce the 21+ age requirement through mandatory KYC verification, without exception, for every new felbet account.
We will maintain responsible gaming tools — deposit limits, loss limits, cool-off periods, and self-exclusion — as core features of the felbet platform, never hidden or hard to access.
We will train our 24/7 support team to respond to responsible gaming concerns with empathy, confidentiality, and practical assistance — never judgment.
We will honour all self-exclusion requests within 24 hours and remove excluded players from all felbet marketing communications immediately.
We will never pressure, incentivise, or encourage a player to continue gaming when they have indicated they want to stop or take a break.
We will comply fully with PAGCOR's responsible gaming guidelines and cooperate with Philippine authorities on all responsible gaming matters.
Gaming has always been part of Filipino culture. From the neighbourhood tong-its sessions to the Casino Filipino branches in Manila, Cebu, and Davao, Filipinos have a longstanding relationship with games of chance. For most people, it stays exactly that — a form of entertainment, no different from watching a PBA game or going out for a meal in BGC.
But felbet understands that for a small number of players, gaming can shift from entertainment to something more difficult to manage. That shift doesn't happen because of weakness or moral failure — it can happen to anyone, and the research consistently shows that problem gambling is a recognised behavioural health condition that responds well to early intervention and support.
felbet's responsible gaming program is built around early intervention. Our platform monitors gaming behaviour patterns and may proactively reach out to players showing indicators of potentially problematic play — not to embarrass or restrict, but to check in and make sure the player is aware of the tools available to them. You can also review your own gaming history at any time through your felbet account dashboard.
If you share a device with family members — particularly younger family members — it's important to take steps to prevent them from accessing your felbet account. felbet recommends always logging out of your account when you finish a session, never saving your login credentials on shared devices, and using a strong, unique password that is not shared with anyone in your household.
Parents and guardians who are concerned about a child's access to online gaming platforms should consider using device-level parental controls, which are available on most smartphones and computers. If you believe your child has accessed the felbet platform, contact support immediately — we take underage gaming extremely seriously and will act without delay.
The vast majority of felbet players enjoy the platform for exactly what it is: an entertaining way to experience casino games from the comfort of their phone, with the added convenience of instant GCash deposits and withdrawals. Keeping gaming in that space — entertainment, not income; recreation, not escape — is something felbet actively works to support.
A few practical habits can make a real difference. Setting a gaming budget before you play — and treating it as money spent on entertainment, not as an investment — is the single most effective practice for keeping gaming healthy. Using felbet's deposit and loss limit tools to enforce that budget automatically takes the willpower element out of the equation.
Taking regular breaks is also important, especially during longer gaming sessions. The reality-check reminder tool at felbet exists precisely for this reason — a quick prompt every hour or so to step back, check your session balance, and decide consciously whether to continue or stop for the evening.
PAGCOR (Philippine Amusement and Gaming Corporation) oversees responsible gaming standards for all licensed gaming operations in the Philippines, including online platforms like felbet. PAGCOR maintains responsible gaming resources and guidance for Filipino players and their families. felbet operates in full compliance with PAGCOR's responsible gaming framework, and our policies in this area are subject to regular regulatory review.
As a PAGCOR-regulated platform, felbet is required to maintain responsible gaming tools, enforce age verification, honour self-exclusion requests, and staff our support operations with trained personnel capable of handling responsible gaming situations. These are not optional — they are regulatory obligations that felbet takes seriously as part of its commitment to operating a genuinely trusted platform for Filipino players.
If you want to know more about responsible gaming standards in the Philippines, or if you're looking for formal support beyond what felbet provides, PAGCOR's responsible gaming resources are a strong starting point. Speaking to a licensed mental health professional in the Philippines is also recommended for players dealing with more serious gambling-related concerns.
felbet is built for Filipino players who want a great gaming experience with the confidence that comes from a PAGCOR-regulated platform that genuinely has their back. Play smart, set your limits, and enjoy the game. 21+ only.
🔞 Strictly 21+ only · PAGCOR-regulated · Responsible gaming tools built in · 24/7 support available