felbet Frequently Asked Questions —
Everything You Need to Know

Creating a felbet account is quick. Visit felbet.co and click the registration button, then fill in your full name, date of birth, email address, and mobile number. You'll also set a username and password. Once submitted, you'll receive a verification message to confirm your email or mobile. The whole process takes under five minutes. Remember — you must be at least 21 years old to register.

felbet accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, Philippine passport, LTO driver's licence, Unified Multi-Purpose ID (UMID), SSS or GSIS card, and Voter's ID. Upload a clear photo or scan of your ID through your account dashboard. KYC is required before your first withdrawal and is mandatory under PAGCOR regulations. Most verifications are completed within 24 hours.

No. felbet strictly enforces a one-account-per-person policy. Each individual may hold only one active felbet account. Duplicate accounts — even if registered under different names or email addresses — are prohibited. If felbet detects multiple accounts linked to the same person, all duplicate accounts will be closed and any associated bonus balances may be forfeited. This rule exists to protect the integrity of the platform for all Filipino players.

On the felbet login page, click "Forgot Password" and enter your registered email address. You'll receive a password reset link valid for 30 minutes. Follow the link, set a new strong password, and log back in. If you no longer have access to your registered email, contact felbet live support — the support team will verify your identity and assist you with account recovery through alternative channels.

To close your felbet account, contact the support team through live chat or email at [email protected] with subject line "Account Closure Request." After identity verification, any verified real-money balance will be returned to your primary withdrawal method within a reasonable period. If you're closing your account because gambling has become a concern, felbet's support team can also discuss self-exclusion options that may better suit your situation.

The minimum deposit at felbet is ₱100 for GCash and PayMaya. This low entry point makes felbet one of the more accessible PAGCOR-regulated online casinos for Filipino players, especially those trying slots or live games for the first time. Bank transfer minimums (BPI, BDO, Metrobank) may differ slightly — check the cashier for the current figures when selecting your preferred payment method.

GCash withdrawals for fully KYC-verified felbet accounts are processed within 15 to 30 minutes in most cases. This is one of the fastest cashout speeds among Philippine online casinos. Speed depends on GCash network conditions and whether your withdrawal triggers a routine security review. Non-verified accounts must complete KYC before any withdrawal is processed, so submitting your ID early is strongly recommended.

felbet does not charge withdrawal fees for standard GCash and PayMaya cashouts. What you request is what arrives in your e-wallet. Fees may apply for certain bank transfer withdrawals or cryptocurrency (USDT) cashouts — these are disclosed in the cashier before you confirm the transaction. Always check the fee disclosure in the withdrawal screen before submitting your request to avoid surprises.

Yes. felbet accepts deposits via BPI, BDO, and Metrobank bank transfers. Bank transfer deposits typically reflect in your felbet account within 30 minutes during standard banking hours (Monday to Friday, 9AM–5PM). Transfers initiated outside banking hours or on Philippine public holidays may take longer to process. For faster crediting, GCash and PayMaya are the recommended deposit methods — they reflect instantly upon payment confirmation.

Withdrawals can be delayed for several reasons: your KYC verification may still be pending, the withdrawal may have triggered an automated security review, or your GCash or bank account may require re-verification. If your withdrawal has been pending for more than two hours, contact felbet support through live chat with your transaction reference number. The support team can check the status and resolve most issues within minutes.

The minimum withdrawal amount at felbet is ₱200. This applies to GCash, PayMaya, and bank transfer withdrawals. Cryptocurrency (USDT) withdrawals may have a different minimum — check the cashier for the current threshold. Your withdrawable balance must consist of verified real-money funds; bonus funds are subject to wagering requirements and cannot be withdrawn until those requirements are fully satisfied.

felbet offers a wide range of games tailored for Filipino players: JILI slots and PG Soft slots, live dealer casino tables (baccarat, roulette, blackjack, and sic bo), video poker, online bingo, e-sabong, and sports betting covering PBA, NBA, UFC, boxing, and international football. New games are added regularly. The full game catalogue is accessible from the felbet Casino section of the site.

Yes. All slot and casino games on felbet use certified Random Number Generator (RNG) systems that have been independently audited by accredited third-party testing laboratories. The published Return to Player (RTP) percentages reflect independently verified mathematical calculations. felbet only partners with licensed game providers — including JILI Games, PG Soft, Pragmatic Play, and Evolution Gaming — all of whom are certified by internationally recognised gaming regulators.

Absolutely. felbet is fully optimised for mobile play on both Android and iOS devices through your phone's browser — no app download required. The site automatically adjusts to your screen size, and all games including live casino, JILI slots, and sports betting are playable on mobile. For the smoothest experience, use a stable Wi-Fi connection or a strong LTE/5G signal, especially for live dealer games that require consistent streaming.

RTP (Return to Player) varies by individual JILI game title, but most JILI slots on felbet feature RTPs in the range of 96% to 98%, which is competitive for online slots. The RTP for each game is published in the game's information panel — look for the "i" icon or "Game Info" button within the slot interface. Higher RTP does not guarantee winnings in individual sessions, but reflects the expected long-term return percentage across millions of spins.

Yes. felbet covers PBA (Philippine Basketball Association) games with pre-match and in-play betting markets. You can bet on game winners, point spreads, totals, and player props during the PBA season. Beyond the PBA, felbet also offers betting on NBA, international basketball, football, UFC, boxing, and e-sports. The sportsbook is accessible from the main navigation or the felbet Casino page and updates odds in real time during live matches.

The felbet welcome bonus is awarded to new players on their first qualifying deposit. The bonus amount, percentage match, and any associated free spins are specified in the active offer terms at the time of your registration. Once credited, bonus funds are available for use across eligible games. The bonus cannot be withdrawn directly — you must first meet the wagering requirement, which specifies how many times the bonus amount must be wagered before withdrawal is permitted.

A wagering requirement (sometimes called "playthrough") is the number of times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using the bonus before it converts to withdrawable cash. Each felbet promotion publishes its wagering requirement clearly in the offer terms — always read these before opting in.

Not always. felbet's bonus terms specify game contribution rates for wagering requirements. Slots typically contribute 100% of each bet toward wagering. Live casino games such as baccarat, roulette, and blackjack may contribute at a lower rate (e.g., 10%–20%). Some games may be completely excluded from wagering. Always check the specific promotion's game contribution table before playing with bonus funds — this is published in the full terms of each offer.

In most cases, yes. felbet bonuses are eligible for use on the majority of slot titles, including JILI and PG Soft games, unless the specific promotion terms restrict certain titles. The offer page for each promotion lists eligible games or excluded titles. If you try to use bonus funds on a restricted game, the platform will prompt you. When in doubt, sticking to the main felbet slots catalogue is usually safe — and JILI slots are among the most popular choices for bonus play among Filipino players.

Yes. felbet operates within the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework, which governs online gaming in the Philippines. PAGCOR oversight means felbet is subject to regular compliance reviews, responsible gaming requirements, and player protection standards mandated by the Philippine government. Playing at a PAGCOR-regulated casino like felbet gives Filipino players confidence that the platform operates under enforceable legal obligations.

The minimum age of 21 for casino-style online gambling in the Philippines is set by PAGCOR regulations — it is a national legal requirement, not a felbet-specific rule. This higher minimum age (compared to some other countries) reflects the Philippine government's approach to protecting younger Filipinos from the potential harms of gambling. felbet enforces this strictly through mandatory KYC age verification for every account before real-money play is permitted.

To request self-exclusion, contact felbet support through the 24/7 live chat or email [email protected]. Tell the support agent the type of exclusion you want: 1 month, 3 months, 6 months, 1 year, or permanent. After identity verification, your account will be suspended within 24 hours and you will be removed from all felbet marketing. For a shorter break, a "cool-off" option (24 hours to 30 days) is also available. Full details are on the felbet Responsible Gaming page.

felbet provides the following responsible gaming tools, all accessible from your account settings: deposit limits (daily, weekly, monthly), loss limits (daily, weekly, monthly), session time limits, reality check reminders at set intervals, cool-off periods (24 hours to 30 days), and full self-exclusion. Reducing a limit applies immediately; increasing one requires a 24-hour delay to prevent impulsive decisions. These tools are free, always available, and part of felbet's commitment to safe gaming for all Filipino players.

felbet uses AES-256 encryption for all data in transit and at rest. Personal data is processed in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and is overseen by the National Privacy Commission of the Philippines. felbet never sells your personal data to third parties. Access to your data by felbet staff is strictly role-based and monitored. Full details of how felbet collects, uses, and protects your data are available in the Privacy Policy.